FAQ

1. How long does shipping take?

Our average delivery time is 7–20 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

2. Do you offer free shipping?

Yes, ModernStore provides free worldwide shipping on all orders.

3. Where do you ship from?

We partner with trusted suppliers and warehouses located in China, UK and Europe to ensure safe and timely delivery.

4. What payment methods do you accept?

We accept all major payment options including Visa, MasterCard and other secure methods.

5. Can I cancel my order after placing it?

If your order hasn’t been shipped yet, contact us immediately at support@modernstore.com and we’ll cancel it for you.

6. My item arrived damaged. What should I do?

Please email us with your order number and a photo of the item — we’ll issue a full refund or replacement immediately.

7. Will I need to pay customs fees?

Most customers don’t, but occasionally some countries may apply small import fees. We cannot control or predict these charges.

8. Do you provide tracking information?

Absolutely! Every order comes with a tracking link, which we’ll email to you once it ships.

9. Do you accept returns?

Since we provide full refunds for damaged or incorrect items, we generally don’t require returns. You may keep the item if refunded.

10. How can I contact customer support?

You can reach us anytime at 📩 support@msmodernstore.com — we typically reply within 24 hours.